1. Overview
Trillium Care Group, also operating as Trillium Support Services, respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy applies to information collected through our website, contact forms, phone calls, email communications, service inquiries, career applications, and other interactions with our team.
By using this website or submitting information to us, you agree to the practices described in this Privacy Policy.
2. Information we may collect
We may collect personal information when you contact us, request services, apply for a position, submit a form, or communicate with our team.
Information you provide directly
- Name, phone number, email address, and preferred method of contact.
- City, service area, or general location where support may be needed.
- Information about care needs, service interests, family support needs, scheduling preferences, or requested services.
- Career application details, including resume, availability, experience, and employment preferences.
- Messages, questions, feedback, or other information you choose to submit.
Information collected automatically
- Website usage information, such as pages visited, general browser/device information, and approximate traffic data.
- Analytics data that helps us understand how visitors use the website and improve the user experience.
- Basic technical information such as IP address, browser type, operating system, and referring pages.
3. How we use personal information
We use personal information only for reasonable business and service-related purposes.
- To respond to inquiries, phone calls, emails, and contact form submissions.
- To discuss care needs, service options, scheduling, and support availability.
- To provide requested information about Trillium Care Group services.
- To process career applications and evaluate potential candidates.
- To improve website content, navigation, accessibility, and user experience.
- To maintain records, respond to administrative needs, and support internal operations.
- To comply with legal, regulatory, insurance, or safety obligations where required.
We do not sell your personal information.
4. Consent
By submitting information through our website, contacting us, requesting services, or applying for a position, you consent to Trillium Care Group collecting, using, and storing your information for the purposes described in this Privacy Policy.
You may withdraw consent where permitted by law, although doing so may limit our ability to respond to your inquiry, process your request, or provide services.
5. When information may be shared
We may share personal information only when necessary and appropriate.
- With authorized members of our team who need the information to respond to inquiries or provide services.
- With trusted service providers who help operate our website, email, hosting, forms, analytics, scheduling, or business systems.
- With professionals, insurers, or advisors when reasonably required for business, safety, or legal purposes.
- When required by law, court order, regulatory request, or to protect safety, rights, or property.
We expect third-party service providers to handle personal information responsibly and only for the purpose of providing services to Trillium Care Group.
6. Safeguards and retention
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.
- Limiting access to personal information to authorized individuals.
- Using secure website, email, hosting, and form systems where possible.
- Keeping records only as long as reasonably needed for service, administrative, legal, or business purposes.
- Deleting or anonymizing information when it is no longer reasonably required.
No website, email system, or online transmission is completely secure. Please avoid submitting highly sensitive medical or financial details through website forms unless specifically requested through a secure process.
7. Access, correction, and choices
You may contact us to request access to your personal information, ask for corrections, withdraw consent where permitted, or ask questions about how your information is handled.
- You may request that inaccurate or outdated information be corrected.
- You may request that we stop using your information for certain purposes, subject to legal or business requirements.
- You may ask questions about the personal information we hold and how it is used.
We may need to verify your identity before responding to certain privacy-related requests.
8. Cookies, analytics, and website tracking
Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand website performance, improve the user experience, measure traffic, and support marketing or search visibility.
- Cookies may help remember browser preferences or improve site functionality.
- Analytics tools may collect general information about pages visited, device type, traffic source, and usage patterns.
- You can usually adjust cookie settings through your browser preferences.
Disabling cookies may affect certain website features or performance.
9. Third-party websites
This website may link to third-party websites, resources, insurance providers, community organizations, or external service pages. We are not responsible for the privacy practices, content, or policies of third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.
The updated version will be posted on this page with a revised “Last updated” date.
11. Contact us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.
- Trillium Care Group / Trillium Support Services
- Email: contact@trilliumcaregroup.ca
- Phone: (866) 531-5058
- Website: trilliumcaregroup.ca